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LIC has been one of the pioneering organizations
in India who introduced the leverage of
Information Technology in servicing and
in their business. Data pertaining to
almost 10 crore policies is being held
on computers in LIC. We have gone in for
relevant and appropriate technology over
the years.
1964 saw the introduction of computers
in LIC. Unit Record Machines introduced
in late 1950’s were phased out in
1980’s and replaced by Microprocessors
based computers in Branch and Divisional
Offices for Back Office Computerization.
Standardization of Hardware and Software
commenced in 1990’s. Standard Computer
Packages were developed and implemented
for Ordinary and Salary Savings Scheme
(SSS) Policies.
With a view to enhancing customer responsiveness
and services , in July 1995, LIC started
a drive of On Line Service to Policyholders
and Agents through Computer. This on line
service enabled policyholders to receive
immediate policy status report , prompt
acceptance of their premium and get Revival
Quotation, Loan Quotation on demand. Incorporating
change of address can be done on line.
Quicker completion of proposals and dispatch
of policy documents have become a reality.
All our 2048 branches across the country
have been covered under front-end operations.
Thus all our 100 divisional offices have
achieved the distinction of 100% branch
computerisation. New payment related Modules
pertaining to both ordinary & SSS
policies have been added to the Front
End Package catering to Loan, Claims and
Development Officers’ Appraisal.
All these modules help to reduce time-lag
and ensure accuracy.
A Metropolitan Area Network, connecting
74 branches in Mumbai was commissioned
in November, 1997, enabling policyholders
in Mumbai to pay their Premium or get
their Status Report, Surrender Value Quotation,
Loan Quotation etc. from ANY Branch in
the city. The System has been working
successfully. More than 10,000 transactions
are carried out over this Network on any
given working day. Such Networks have
been implemented in other cities also.
All 7 Zonal Offices and all the MAN centres
are connected through a Wide Area Network
(WAN). This will enable a customer to
view his policy data and pay premium from
any branch of any MAN city. As at
November 2005, we have 91 centers in India with
more than 2035 branches networked under
WAN.
IVRS has already been made functional
in 59 centers all over the country. This
would enable customers to ring up LIC
and receive information (e.g. next premium
due, Status, Loan Amount, Maturity payment
due, Accumulated Bonus etc.) about their
policies on the telephone. This information
could also be faxed on demand to the customer.
Click here to find the IVRS Numbers
Our Internet site is an information
bank. We have displayed information
about LIC
& its offices .
Efforts are on to upgrade our web site
to make it dynamic and interactive.The
addresses/e-mail Ids of ur Zonal
Offices, Zonal Training Centers,
Management Development Center, Overseas
Branches, Divisional Offices and also
all Branch Offices with a view to speed
up the communication process.
(You have to register for these services)
LIC has given its policyholders a unique
facility to pay premiums through Internet
absolutely free and also view their policy
details on Internet premium payments.There
are 11 service providers with whom L I
C has signed the agreement to provide
this service.
Click here for more on Internet Premium
Payment
We have set up 150 Interactive Touch screen
based Multimedia KIOSKS in prime locations
in metros and some major cities for dissemination
information to general public on our products
and services. These KIOSKS are enable
to provide policy details and accept premium
payments.
We have also set up 8 call centres, manned
by skilled employees to provide you with
information about our Products, Policy
Services, Branch addresses and other organizational
information.
Click here for Info Centre Contact Numbers
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